keyboard replacement, worth it?

I'm not sure I should call support on this... but my X key falls off sometimes, once every two weeks, approx.



I snap it back in, and its all good, but eventually it goes off again...



My warranty expires in August, I don't know if a keyboard replacement is worth it, I wouldn't like to fall for a "support horror story" and end up with a messy keyboard...

Reply 1 : keyboard replacement, worth it?

Quote:

Originally Posted by agusman I'm not sure I should call support on this... but my X key falls off sometimes, once every two weeks, approx. I snap it back in, and its all good, but eventually it goes off again... My warranty expires in August, I don't know if a keyboard replacement is worth it, I wouldn't like to fall for a "support horror story" and end up with a messy keyboard...

I would ask if you are mad, Of course you should get it replaced.



A keyboard is a really simple fix, heck they asked me to install the replacement myself :P

Reply 2 : keyboard replacement, worth it?

yes it worth it, the keyboard is easy to replace, so call dell.

Reply 3 : keyboard replacement, worth it?

well yes, I guess I could ask to do it myself, and just have them send me a new keyboard...



they will ask for the old one in return, right?

Reply 4 : keyboard replacement, worth it?

yeah normaly they ask you to return the defective parts, but in some cases you don't have to.

Reply 5 : keyboard replacement, worth it?

and while you're at it... I highly recommend extending the warranty.

Reply 6 : keyboard replacement, worth it?

^mmmhh... but thats a whole lotta money!

Reply 7 : keyboard replacement, worth it?

your laptop is alot of money, so it could be worth it to extend the warranty. warranty can be discounted too, so it doesn't hurt to ask about pricing.

Reply 8 : keyboard replacement, worth it?

Its also a lot of money saved when your MB fries or when you break anything else:P

Reply 9 : keyboard replacement, worth it?

Extend the warenty.



Seriously. I know Im going to.