Horrible Customer SErvice!

I paid the renewal fee. Received an invoice through e-mail. However, no license number has been e-mailed! It's been more than 5 days and I've been trying to contact with customer service but it's IMPOSSIBLE to reach them! I've sent 3 e-mails through their website. NO REPLY SO FAR. I've been trying to chat with a customer service rep, but they are NEVER available! CANNOT BELIEVE THIS! I need refund but don't know where to start. My husband has been making fun of me for PAYING for this service. I SHOULD HAVE NEVER PAID. PEOPLE NEVER PAY FOR THIS COMPANY. They will rip you off with no customer service!!!!

Reply 1 : Horrible Customer SErvice!

Hello HavingaTrouble,

please accept our sincere apologies for any inconveniences caused by this situation.

Could you please check our license retrieval form?

Or please open my CNET profile and send me an email with some identifier of your payment (previous license number, customer ID or registered email address), I will check it in our system and provide you with renewed license number.

Thank you